Welcome to POSitive Support

POSitive Software technical support contracts are available as prepaid annual agreements. Our friendly customer support representatives are always ready to help you with your problems. Our technical support staff has the expertise to answer your questions on installation and operation of our POS software. Phone support is available from 8AM to 5PM, after hours support is also available for an additional fee.

Contacting Technical Support

Phone: 01204 433311

You will need a technical support ID number in order to speak with a tech support representative. If you don't have a current support contract, or have lost your support number, you will need to speak to the Support Manager or Sales Department first.

Learn About
Support Options	We offer 12 months of support for as little as £30.00 per month. Contact us for a custom quote on your support needs.
Knowledge Base	Our Knowledge Base contains helpful articles on hundreds of topics. If you are having a problem or need some help, try our Knowledge Base first. Odds are, your question can be answered here.
"Feature Focus" Videos	We have dozens of videos that can help you to learn and make the most of your investment in POSitive software.
Documents	Here you'll find user guides, installation instructions and user tips.
Hardware Setup Support	Information on setting up common POS hardware, including drivers for commonly used devices.
Submit a Problem Report	Having a problem or issue? You can submit your issue here.